Responsible Gaming
Gambling is intended to be a form of entertainment. When it stops being that, it becomes a problem – and we take that seriously. As a licensed operator under the UK Gambling Commission, we are bound by strict requirements relating to player protection, and we have built our responsible gaming provisions around those obligations. The tools and resources on this page are accessible to all registered players at any time, free of charge.
Setting Limits on Your Account
One of the most practical steps a player can take is to set financial boundaries before they begin playing. Through your account settings, you can apply the following controls at any time:
Deposit limits allow you to cap the amount of money you add to your account over a daily, weekly, or monthly period. Once a limit is in place, it cannot be increased immediately – any request to raise a limit is subject to a cooling-off period in line with regulatory requirements.
Loss limits restrict the total amount you can lose within a given timeframe. This can be a useful tool for players who want to keep their spending within a defined range regardless of how their session goes.
Wager limits set a ceiling on the total value of bets you can place within a chosen period, regardless of the outcome.
Session time limits allow you to cap how long you spend on the platform in a single sitting. When your session limit is reached, you will be logged out automatically.
All of these limits can be applied through your account dashboard. If you need assistance setting them up, our support team can be reached via the contact details on our website.
Taking a Break
If you feel you need some distance from the platform, you can request a temporary break. A cooling-off period can be set for a minimum of 24 hours and can extend to several weeks depending on your preference. During this time, you will not be able to log in, place bets, or receive any promotional communications from us.
For a more extended pause, a self-exclusion of at least six months can be requested through your account or by contacting our support team directly. Once a self-exclusion is in place, it cannot be reversed before the minimum period has elapsed. At the end of the exclusion period, returning to the platform requires a deliberate opt-in – access is not restored automatically.
GamStop – National Self-Exclusion
We are registered with GamStop, the national online self-exclusion scheme for Great Britain. If you register with GamStop at gamstop.co.uk, your exclusion will apply across all operators licensed by the UK Gambling Commission, not just this platform. This means that a single registration protects you across the entire licensed market. We honour all GamStop exclusions, and any attempt to register or log in from an excluded account will be declined.
Recognising Problem Gambling
Problem gambling does not always look the same. Some signs are financial – spending more than you can afford, chasing losses, or borrowing money to fund gambling. Others are behavioural – gambling for longer than intended, feeling irritable when not playing, or concealing gambling activity from people close to you. If any of these patterns sound familiar, it may be worth speaking to someone.
You do not need to be in crisis to seek support. Many people find it helpful to talk through their relationship with gambling before it reaches a point of serious harm. The organisations listed below offer free, confidential support to anyone who is concerned about their own gambling or that of someone they know.
Support Organisations
GamCare operates the National Gambling Helpline and provides free support, information, and counselling to anyone affected by problem gambling in Great Britain. They can be reached by phone on 0808 8020 133, open around the clock, seven days a week, or through their website at gamcare.org.uk.
BeGambleAware is an independent charity that funds research, education, and treatment relating to gambling harm. Their website at begambleaware.org includes self-assessment tools and a directory of treatment services across the UK.
Gamblers Anonymous runs peer support groups across Great Britain for people who want to stop gambling. More information and a list of local meetings can be found at gamblersanonymous.org.uk.
Gordon Moody offers residential and online treatment programmes for people with severe gambling problems. Details of their services are set out at gordonmoody.org.uk.
Protecting Young People
We do not permit anyone under the age of 18 to register an account or access any part of our real-money gaming platform. Age verification checks are carried out at the point of registration and may be repeated at any stage. If verification cannot be completed, the account will be restricted until it is.
If you share a device with young people, we strongly recommend using parental control software to prevent access to gambling websites. Services such as Gamban, Net Nanny, and Betfilter are all designed to block gambling content and can be set up independently of any individual operator.
Getting Help
If you have concerns about your gambling or wish to make use of any of the tools described on this page, please contact our responsible gaming team directly. We treat all such communications with care and act on them promptly. Our contact details are set out on the Contact page of this website.
